REFUND & RETURN POLICY
Last updated March 16, 2022
Thank you for shopping with Growth Science. We hope you are happy with your purchase. However, if you are not completely satisfied, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
If your item arrives damaged or does not meet our quality specifications, please contact Growth Science customer service at firstname.lastname@example.org to arrange an exchange or store credit. Our customer service team will review your request and promptly issue a replacement or store credit upon approval.
IF YOU RECEIVED THE WRONG ITEM
If you did not receive the correct item you ordered, please fill out our contact form on this page to arrange a return. Growth Science will ship out the correct
item promptly and issue you a shipping label to return the incorrect item you received.
If you wish to return your item for a refund begin by filling out our contact from here on this page within 10 days after receiving the item to obtain a Return Merchandise Authorization (RMA) number. After receiving approval for the return, you will be issued an RMA number. Your item must be received 10 days after receiving an RMA number. A 15% percent restocking fee applies. Please place the item securely in its original packaging, write the RMA number on the outside label and mail your return to the following address:
Growth Science – RMA Department
2816 Winton Ave
Hayward, CA 94545
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
● Any item that has been opened cannot be returned under any circumstances.
● Sale items are FINAL SALE and cannot be returned
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
If you have any questions concerning our return policy, please contact us at:
REFUND & RETURN FORM
Please help us in your refund/return process by giving a detailed explanation of your request. You can find your order number from the email received during your order process. Upon submission of the form, a team member will reach out to you to help begin your refund/return process.